Job Title: Design Researcher – qualitative interviews

Location: Redmond, WA
Duration: Until June 30, 2021
(Remote option = YES! Once things get settle down with COVID, then Onsite)


The Planning and Research team is looking for a kind, organized, assertive individual who is excited to help our team get more research done. Our culture is centered around deep curiosity for our diverse customers and leveraging insights from our own and secondary research to improve current and future software experiences. We want to make product experiences better, and we do that by understanding our customers, building frameworks to help others know them, creating systems to help stakeholders make sense of it all, and evaluating the success of our experiences. We are looking for someone to help us plan, execute and drive research that is core to our products.



Support to scale FTE researchers

•        Qual study design and execution (usability testing, interviews, etc.)

•        Survey design

•        Study analysis

•        Heuristic Evaluations / Competitive analyses

•        Research consultation for partner teams


Looking for

·        Minimum 1 year Design Research experience including qualitative interviews and evaluation of users’ experiences

·        Demonstrated ability to balance and manage multiple projects, working with a range of stakeholders

·        Strong experience in a collaborative setting where Customers and Research are the priority

·        A passion for user-centered design and user experience, with thorough knowledge of the product design process

·        Demonstrated experience synthesizing and summarizing insights, storytelling through various tools

·        Excellent interpersonal and communication skills; both written and verbal

·        Ability to read situations when enough information is available, connect known inter-dependencies and shift expectations in order to deliver high quality on time

·        Experience with usability recording/note taking using tools such as

To apply for this job email your details to